Apple continues to lead Dell and HP in customer service quality for phone-based technical support, but Apple’s support satisfaction among surveyed customers dropped significantly over the past 18 months, according to the latest study conducted by Vocal Laboratories Inc. (Vocalabs). In telephone interviews immediately following a support call, 54% of Apple customers were Very Satisfied with the experience during the last six months of 2011, […]
Category: Market
Historical coverage of the PC and Apple tech market by Charles W. Moore. 2004-2017.