Customer satisfaction is much higher among smartphone owners currently subscribing to full-service wireless carriers, compared with those purchasing service through a non-contract carrier, according to the J.D. Power 2016 Full-Service Smartphone Satisfaction Study-Volume 2 and the J.D. Power 2016 Non-Contract Smartphone Satisfaction Study. These studies measure customer satisfaction with smartphone brands among subscribers of Tier 1[1] wireless carriers, AT&T, Sprint, T-Mobile and Verizon Wireless. Also […]
Category: Market
Historical coverage of the PC and Apple tech market by Charles W. Moore. 2004-2017.