Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released Thursday by customer experience analytics firm ForeSee. The eighth annual report – based on more than 24,000 customer surveys collected during the prime holiday shopping season between Thanksgiving and Christmas – expands from measuring satisfaction with 40 top retailers to 100 this year. Aggregate customer satisfaction […]
Category: Market
Historical coverage of the PC and Apple tech market by Charles W. Moore. 2004-2017.