Customer satisfaction is much higher among smartphone owners who use their device to operate other connected home services such as smart thermostats and smart appliances, according to the J.D. Power 2017 Full-Service Smartphone Satisfaction Study released this week. Overall satisfaction with smartphones is 49 points higher among customers with voice-activated home assistants such as Amazon Echo (881 vs. 832 on a 1,000-point scale) than those […]
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